Streamlining the application/induction process

When we first opened Machspace our plan was to email each applicant to arrange an induction for them. We immediately had so many applicants that this was impractical, so we started sending weekly reminders out to everyone on the application list, on the assumption that this would get us through the backlog and we could soon start sending individual invitations. This never happened – we’ve been inducting 1-2 people per week as and when they get in touch with us, and we’ve still had 20+ applicants pending induction pretty much for the entire year since we opened!

So, in an attempt to smooth this process out and make it easier for the volunteer(s) managing this system, we’ve changed it up in two big ways:

  1. When you apply for membership, it is your responsibility to contact us to arrange your induction. You’ll get an email copy of your application, which will contain information about how to book an induction. You will no longer receive weekly reminder emails inviting you to book.
  2. After 6 months, if you’ve not come to an induction, your application will be deleted for GDPR/data security reasons. We will email you to let you know we are doing this, and that email will contain a link to the application form in case you would like to reapply.

Hopefully that all makes sense! If you have any concerns or questions you can email us: hello@machspace.org

Thanks everyone! 🙂

— Cassian